FAQs
How long is the Telfast Kids Money Back offer running?
Starts: 09:00am (AEST) 06/08/2026
Ends: 11.59pm (AEDT) 31/12/2026
What is the Telfast Kids Money Back offer?
Telfast is giving you the chance to trial Telfast Kids and if you are not satisfied, we will give you a refund on the purchase price of the product you have purchased.
What are the participating products in the Telfast Kids Money Back Offer?
- Telfast Kids Oral Liquid 60ml
- Telfast Kids Oral Liquid 150ml
How much can I claim under the Telfast Kids Money Back Offer?
The maximum refund amount you can receive depends on the participating Telfast Kids Oral Liquid you purchased. Refunds are for the purchase price, up to the following maximum amounts:
- Telfast Kids Oral Liquid 60ml = up to $13.49
- Telfast Kids Oral Liquid 150ml = up to $18.49
If you paid more than the applicable maximum refund amount, your refund will be capped at the amount listed above.
Where is the offer running?
The Telfast Kids Money Back Offer is running every Chemist Warehouse store in Australia that stock the participating products.
How can I make a claim?
Purchase a participating Telfast Kids Product from a store, during the Promotional Period. Use the product as instructed.
To submit the claim, visit https://www.telfast.com/en-au/kidsmoneyback and complete the online claim form by providing your name, email address, place of residence address, mobile number, date of purchase, store of purchase, product purchased and purchase price.
How many times can I submit a claim?
There is a limit of 1 claim per person in the promotion.
How will I be reimbursed?
If your claim is valid, you will receive your money back via EFT transfer to your chosen bank account.
When will I receive my reimbursement?
All claims will be validated within 7 business days. You will receive an email notification confirming once payment has been processed to your nominated bank account.
What if my bank details are submitted incorrectly?
It is your responsibility to check that the bank details provided are correct to ensure the refund can be awarded. A claimant may forfeit the right to the refund if incorrect details are provided, illegible or details provided are mistakenly incorrect and linked to the wrong account. Please checks all details provided on the claim form are correct before submitting.
Where can I find the terms and conditions?
You can find the terms and conditions here.
I didn’t receive an email confirming my claim?
Please make sure you check your spam and junk email folders if you have not received an email in your inbox.
Some email providers, such as Microsoft Outlook and Hotmail, can occasionally block or filter automated email, even when they are legitimate and not considered spam. This can sometimes prevent important emails from reaching your inbox.
To ensure you receive important updates about your claim, we recommend adding our email address, [email protected], to your Safe Sender or Safe Recipient list. This helps your email provider recognise our messages as trusted and reduces the chance of them being blocked or sent to your junk folder, and helps ensure you receive any claim notification email without delay.
I need Further assistance.
For Promotion queries or assistance, please Contact Us with any questions and one of our friendly Support Team will endeavour to respond to your query within 2 business days.
For product or Promoter queries, please call 1800 018 605 within Australia, or submit a contact form here.